Tag Archives: service

Service outage

Yesterday afternoon we experienced some problems with the service, initially problems with the search component of the service and shortly afterwards the site itself.  The problems persisted for approximately 40 minutes.  Unfortunately the initial SMS alert from the monitoring service either wasn’t sent or didn’t arrive, resulting in the on-call engineer only receiving the second alert half an hour after the first should have been sent, this meant the outage to the service was far longer than we’d normally expect.  In order to try and avoid this kind of  problem in the future, we’ve increased the frequency of monitoring alerts, so if one is missed, the subsequent message is sent sooner.

Advertisements
Tagged ,

Service outage

We experienced about 5 minutes of outage earlier in the hour due to the Folksy servers coming under increased load. We’re investigating at the moment but the service should be back to normal and we’re keeping a close eye on it.

Tagged ,

Intermittent Service

We just had a problem with the Folksy database server experiencing high load which led to long response times for page loads and occasional  errors.  The server load was reduced and normal service was resumed.  The problem persisted for approximately half an hour.

Tagged ,

Service Outage

Our upstream hosting providers are experiencing problems with one of their system components which is causing a service outage.  We’ll update once we know more.

Update (10:09am) : The issue is still being investigated by our hosting provider.

Update (12:53pm) : We’ve added a holding page as the outage is expected to continue for the next few hours.

Update (1:54pm) : Our hosting company hopes to bring the service back online at around 18:00 this evening, we’ll post any further updates as we hear.

Update (17:52pm) : We’ve brought the service up on alternative servers whilst the hosting company restores our service.  The forums and main site are running as normal, however the blog will be restored tomorrow.

Tagged ,

Service Outage

We are experiencing some problems with our upstream hosting provider, resulting in an outage to the service.  We’re waiting for our hosting provider to rectify the issue.  We’ll update here when we know more.

UPDATE : It appears to be a failed SAN disk, resulting in a general performance degradation.  The disk is being replaced at the moment.

UPDATE2: The failed disk has been replaced and the storage array is rebuilding, this means the site may be a little slow until this operation completes, but it is now available again.

Tagged ,
Advertisements