Tag Archives: search index

Report on search index outage

Hi — as promised, I’m passing along the details from our search index provider about the outage we had this morning.
They said they were having issues with memory leakage, which necessitated a full cluster restart. They are investigating what caused that, and in the meantime have added lots of physical memory to the cluster to prevent another occurrence of the outage.
I’ll let you know when we hear anything else.
Thanks,
Doug.

Advertisements
Tagged , ,

Search index service is back up

Hi — it looks like the search index service is back up.
We’ll let you know what our provider says as soon as they get back to us — I imagine they’re pretty busy making sure things are all in order at the moment, but we’ll keep you posted as soon as we hear from them.
In the meantime, we’re sorry once again for the outage and the inconvenience it caused.
Thanks,
Doug.

Tagged , ,

Search index service down

Hello — our search index service has fallen over, which means that large parts of the site are currently broken. We’ve contacted our search index service provider, and they will be scurrying to fix this as quickly as they can.
In the meantime, we’re looking into constructing an alternative index of our own, in case it takes them a while.
Hopefully our alternative won’t be needed, or even have the time to be completed, because our provider will have resolved things quickly.
We’re really sorry about this, and will keep you posted as to progress, here.
Thanks,
Doug.

Tagged , ,

Maintenance mode for around 15 minutes, 07:30 today

Hi — we’re making a couple of small changes to the search index today, that unfortunately require completely rebuilding it.

This will mean that the site needs to go into maintenance mode, possibly for around 15 minutes.

We’ll be looking to do this work at 07:15.

Sorry for any inconvenience this causes, and thanks for bearing with us.

   Doug.

Tagged , , ,

Search index rebuilding

Hi — we just got an alert that the search index was down, so we’re rebuilding it.

That usually takes around 6 minutes, so is nearly done.

Sorry for any inconvenience in the meantime — it should only have been for around 2 or 3 minutes at the outside.

Thanks,

   Doug.

Tagged ,
Advertisements