Category Archives: Error

Folksy maintenance mode, 10:55

Hi — we’re about to go (briefly) into maintenance mode to fix an issue with the images on the site.
We’ll let you know how we get on, and meantime, sorry for any inconvenience.
Cheers,
Doug.

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Search index rebuild at 10:50

Hi — the search index will be rebuilding from 10:50, after it fell over.
This process should take around 10 minutes.
We’ll be keeping an eye on the rebuild’s progress, and sorry for any inconvenience,
Doug.

Folksy search index rebuild at around 16:55, today

Hi — you may have noticed a momentary reduction in the number of items on the site. This was due to an issue in the search index, that happily was quickly caught by an automated check we have for just this very thing, that in turn triggered a rebuild of the index. The index typically takes between 7 minutes and quarter of an hour to rebuild, and is nearly done as I write this.
Once it’s complete, I’ll keep an eye on it for a while, to make sure that there’s nothing else at issue.
In the meantime, sorry for that bit of a wobble, and thanks for bearing with us.
Doug.

Image Service Error

Hello. We’ve got a problem with the Folksy Image Service. The image server is running but returns an error when you try and upload an image to your listing. This error may cause your listing to be created but without your images.

We’re currently investigating this issue and will try and resolve it as soon as possible. In the meantime, we advising our sellers not to upload or edit images to avoid frustration and errors with your listings. I’m sorry for this inconvenience.

Thanks for bearing with us,

Andrew

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