Image issues this morning

Hi — just letting you know that we’re on with fixing the images issue we’re experiencing. I’ll update here when we know more.

Thanks so much for bearing with us.

Doug.

UPDATE: The server that runs our image cache fell over. I’ve rebuilt and replaced it and the system seems to be working again, now, although obviously I’ll keep monitoring it. We’re now investigating what happened to cause the old server to fall over.

UPDATE 2: We’ve had notification that the original server had hardware degradation issues which explains things. Whilst very rare, these sorts of things will happen from time to time in complex systems. The silver lining in this incident is that we were able to get a whole new server in place and running within 30 minutes of the first alert. My sincere apologies to anyone who was inconvenienced by the outage and my thanks for everybody’s patience whilst we resolved this.

Doug.

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