Folksy outage, June 16th 2016

Hi — just a quick precis of the outage we had, today.

The site became unresponsive around 14:00, and had difficulty for around half an hour.

We investigated, and tracked the issue down to one of our load balancers, whereupon we got in touch with AWS support, who host our load balancers.

They were brilliant, as ever, and we were able to identify the issue with them (it was a hardware problem), and fix it, in fairly short order.

Obviously we’ll now be monitoring to make sure everything is behaving as it should be.

We’re sorry for any inconvenience caused, and would like to say thanks again to everyone for bearing with us.

Thanks ever so much,

Doug.

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