We’ll be performing scheduled maintenance on the site at 08:00 on 04/12/09. The site will be unavailable for approximately 30 minutes.
Latest Updates RSS
-
robl
-
robl
We just experienced a 10 minute outage due to the search and indexing service failing and not restarting. The site should be running as normal again now. We’ll investigate why the service failed to restart.
-
robl
We’ve experienced some slow response times and an outage earlier today due to the Folksy database servers being overloaded. We’ll be migrating onto a new database cluster in a scheduled maintenance period which should alleviate these problems as part of our ongoing upgrades to the service. The mainteance will begin at midnight tonight (00:00 3rd Nov 09) and last for approximately an hour.
-
robl
We just had a problem with the Folksy database server experiencing high load which led to long response times for page loads and occasional errors. The server load was reduced and normal service was resumed. The problem persisted for approximately half an hour.
-
robl
We’ll be doing some work on one of the servers in the Folksy cluster in the morning so the service will be unavailable from about 8.00am for about an hour. This is to improve resiliency in the light of the recent downtime.
-
robl
Tomorrow morning we’ll be migrating the service back to the main Folksy server cluster which should eliminate any problems people have experienced with the forums this evening. The switchover should cause approx 10 minutes of outage to the service whilst the servers switchover. We’ll post here with more details when we have them.
Apologies to all our customers who have experienced problems today, moving forwards we’ll be putting some new plans in place that should reduce the impact to the service if this type of failure occurs again.
Update 12:50 : This is now underway and should be completed shortly
Update 1:06pm : One machine is taking longer than expected to switchover, awaiting filesystem checks to finish
Update 2:25pm : There was a problem restoring one machine, however this has now been resolved
-
robl
Our upstream hosting providers are experiencing problems with one of their system components which is causing a service outage. We’ll update once we know more.
Update (10:09am) : The issue is still being investigated by our hosting provider.
Update (12:53pm) : We’ve added a holding page as the outage is expected to continue for the next few hours.
Update (1:54pm) : Our hosting company hopes to bring the service back online at around 18:00 this evening, we’ll post any further updates as we hear.
Update (17:52pm) : We’ve brought the service up on alternative servers whilst the hosting company restores our service. The forums and main site are running as normal, however the blog will be restored tomorrow.
-
robl
We just experienced a problem with the search component which lead to other issues on the site such as an inability to list or edit items on the site. The service has been restarted and service should be back to normal. The problem persisted for approximately 15 minutes.
-
robl
We’ll be performing some maintenance on the service at 12.00am on 10/10/09. The service will be unavailable for approximately half an hour.
-
robl
We just experienced a problem with the search component on the site which led to the service being unavailable. This would normally be noticed sooner but the monitoring system was configured incorrectly for identifying this type of failure. This has now been rectified. Service outage was approximately 30 minutes.
