Hi — we’re pushing some recent updates to the servers in the next 15 minutes or so.
Hopefully, this will happen without any issues being generated, but there are some significant (albeit hopefully invisible to the end user) changes going out, so I thought it best to post here to let people know what was happening, just in case.
Cheers,
Doug.
Hi — we had an outage tonight, the cause of which we’re currently investigating with our hosts’s support people.
We’ve spun up extra servers, and the site seems to be running well again, so the immediate difficulty is gone, leaving us to investigate the cause.
We’re sorry for anyone who was inconvenienced by the outage.
Thanks,
Doug.
Hi — we just got an alert that the search index was down, so we’re rebuilding it.
That usually takes around 6 minutes, so is nearly done.
Sorry for any inconvenience in the meantime — it should only have been for around 2 or 3 minutes at the outside.
Thanks,
Doug.
Hi — we’ll be going into maintenance mode for around 10-20 minutes at 23:00 tonight.
This is to perform some essential updates to the servers.
Sorry for any inconvenience caused, please be assured that we’ll keep it as brief as we can.
Cheers,
Doug.
Hello. As you may be aware, we have been having an intermittent timeout issue that was affecting some transactions since we migrated the Folksy stack.
After a great deal of investigation with our host’s support people, we have found the issue, and resolved it earlier this morning.
We’re continuing to monitor any errors generated to see if any trace of the problem remains, but so far it’s looking good for it being fixed.
We’re sorry for anybody that has been inconvenienced by this issue, and we thank everybody for bearing with us whilst we fixed the teething problems arising from the migration to new hosts.
Thanks,
Doug.
Hi — we’ve been watching the access logs on the old servers, and all we’ve seen on there is traffic from load-balancer checks and spiders for a while, so it looks like the DNS has finally propagated everywhere it should have.
We’ll keep looking into why it took as long as it did with our registrar, but for now it feels reasonably safe to say that everybody should be seeing Folksy on the new servers.
I’d like to take the opportunity to thank everybody for being so patient with us whilst we undertook this vital work. This migration means that we are now better placed to pay back some of that patience and understanding by evolving the whole Folksy platform.
Thanks again,
Doug.
We’re just waiting for the DNS server to propagate, and unfortunately it sounds like the nameserver changes are taking longer to propagate to some ISPs than others. We’re still waiting for an estimate from Gandi (our Domain Name Registrar) on how long this will take and we’ll let you know as soon as we have any updates.
In the meantime, some people have found that using 3G (their phone) to access the site works whilst they’re waiting.
And once again, we’re really sorry for all the people who can’t access the site, still.
Doug.
Hi. Some people are not seeing either Folksy or the forums, this morning.
It looks like this is because the changes to the nameservers that we made a couple of nights ago haven’t propagated everywhere, yet, so some people are still seeing the old servers (which are either in maintenance mode, or no longer serving).
We expected that this propagation to take 6 to 24 hours, but it’s looking like we should have given it a day or so more.
Some people have reported being able to access the site after clearing their internet cache, but if that doesn’t work, it will be a matter of waiting.
I apologise to anyone still unable to access the site. We’re raising a ticket with our nameserver hosts, but aside from that, there’s really not anything we can do except wait for the nameserver changes to propagate fully.
So I am really sorry about that. I’ll update the maintenance page displaying, now, to point at this status post, and in the meantime, can only offer my apologies to anyone affected.
Thanks,
Doug.
Hi. Some people are not seeing either Folksy or the forums, this morning.
It looks like this is because the changes to the nameservers that we made a couple of nights ago haven’t propagated everywhere, yet, so some people are still seeing the old servers (which are either in maintenance mode, or no longer serving).
We expected that this propagation to take 6 to 24 hours, but it’s looking like we should have given it a day or so more.
Some people have reported being able to access the site after clearing their internet cache, but if that doesn’t work, it will be a matter of waiting.
I apologise to anyone still unable to access the site. We’re raising a ticket with our nameserver hosts, but aside from that, there’s really not anything we can do except wait for the nameserver changes to propagate fully.
So I am really sorry about that. I’ll update the maintenance page displaying, now, to point at this status post, and in the meantime, can only offer my apologies to anyone affected.
Thanks,
Doug.
